RETURNS, REFUNDS & RIGHT OF WITHDRAWAL

Effective Date: 27 June 2026

This Refund Policy forms an integral part of the Terms & Conditions of Sale of Associazione Prospective and applies to all purchases made through the Prospective Official Store available at www.prospectiveofficial.com.

Please read this Policy carefully before placing an Order.

1. Scope

This Policy explains:

your statutory right of withdrawal (where applicable);
the conditions for returning Goods;
refund procedures;
exchanges;
Digital Products;
exceptions to the right of withdrawal.

Nothing in this Policy limits any mandatory consumer rights granted under applicable consumer protection legislation.

2. Statutory Right of Withdrawal

Where applicable under consumer protection law, consumers may have the statutory right to withdraw from their purchase within 14 days of receiving the Goods, without giving any reason, unless a legal exception applies.

To exercise this right, you must notify us before the withdrawal period expires by contacting:

Email: ohwlyent@gmail.com

Please include:

your Order number;
your name;
a clear statement that you wish to withdraw from your purchase.

Upon receipt of your request, we will acknowledge your withdrawal by email without undue delay. Or you can simply fill in the Withdrawal Form.

3. Returning Goods

Once you have notified us of your decision to withdraw, the Goods must be returned within 14 days.

To qualify for a refund, returned Goods must:

be returned within the applicable deadline;
be in substantially the same condition in which they were received;
include the original packaging, tags and accessories where reasonably possible;
include proof of purchase or the relevant Order number.

Customers may inspect and handle Goods only to the extent necessary to establish their nature, characteristics and functioning.

Where permitted by applicable law, any reduction in value resulting from handling beyond what is reasonably necessary may be deducted from the refund.

4. Return Shipping Costs

Unless the Goods are defective, damaged or incorrectly supplied, customers are responsible for the cost of returning Goods.

Original shipping charges are non-refundable except where:

required by applicable law; or
the return results from our error.

Customs duties, import taxes and similar governmental charges paid by the customer are non-refundable.

Returned Goods remain the customer's responsibility until received by us.

We strongly recommend using a tracked shipping service and retaining proof of postage.

5. Defective, Damaged or Incorrect Goods

If you receive Goods that are defective, damaged during transport or different from those ordered, please contact us within 14 days of delivery.

Email: ohwlyent@gmail.com

Where the issue is confirmed, we will provide an appropriate remedy in accordance with applicable law, which may include:

replacement;
repair where appropriate;
or a full refund.

Where required by law, we will also reimburse any reasonable return shipping costs.

6. Returned-to-Sender Orders

Where an Order is returned to us because it was refused, left unclaimed, the delivery address provided was inaccurate, or the recipient failed to collect the parcel or arrange redelivery within the carrier's holding period, the provisions of our Shipping Policy shall apply.

Customers should refer to our Shipping Policy for information regarding reshipment, returned parcels, abandoned Orders and associated shipping costs.

7. Refunds

Once returned Goods have been received and inspected, we will notify you by email whether your refund has been approved.

Where approved, refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed or required by law.

Refunds will be processed without undue delay and within the timeframe required by applicable law.

Where permitted by law, we may reduce the refund to reflect any loss in value resulting from handling beyond what is reasonably necessary to inspect the Goods.

8. Exchanges

We replace Goods only where they are confirmed to be:

defective;
damaged during delivery; or
incorrectly supplied.

If you require a different size, colour or product, please place a new Order after completing the applicable return procedure.

9. Digital Products

Digital Products, including downloadable audio, video, artwork or other digital content, are supplied electronically immediately after purchase unless otherwise stated.

By purchasing Digital Products supplied immediately, you expressly request immediate performance of the contract and acknowledge that, where permitted by applicable law, you lose any statutory right of withdrawal once supply has begun.

Digital Products cannot be returned, exchanged or refunded except where required by applicable law.

10. Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply where excluded by applicable law, including but not limited to:

Digital Products supplied electronically after performance has begun with your prior express consent;
Goods made to your specifications or clearly personalised;
sealed Goods not suitable for return for health protection or hygiene reasons once unsealed after delivery;
any other Goods excluded under applicable consumer protection legislation.

11. Merchandise Purchased at Live Events

Products purchased at concerts, festivals, signing sessions or other in-person events are not distance sales and therefore are not subject to the statutory right of withdrawal applicable to online purchases.

This does not affect your legal rights in relation to defective or incorrectly supplied Goods.

12. Contact

If you have any questions regarding returns, refunds or this Policy, please contact:

Associazione Prospective

Via Dante 49

20099 Sesto San Giovanni (MI)

Italy

VAT No. IT14600780960