Shipping policy


Effective Date: 27 June 2026

This Shipping Policy forms an integral part of the Terms & Conditions of Sale of Associazione Prospective and applies to all Orders placed through the Prospective Official Store available at www.prospectiveofficial.com.

Please read this Policy carefully before placing an Order.

1. Order Processing

All Orders are subject to payment authorisation and product availability.

Orders are processed on Monday, Wednesday and Friday. Orders are not processed or dispatched on weekends or Italian public holidays.

Orders placed during weekends or public holidays will be processed on the next available Business Day.

Please allow 2–3 Business Days for processing in-stock, non-pre-order items.

Processing times do not include delays relating to payment authorisation or circumstances beyond our reasonable control.

If we are unable to dispatch your Order within 30 days, we will notify you and provide the option to cancel your Order for a full refund.

2. Shipping & Delivery

Same-day dispatch does not guarantee same-day delivery.

Once your Order has been handed over to the shipping carrier, delivery times and transit schedules are determined entirely by the carrier.

Estimated delivery times are provided for guidance only and should not be considered guaranteed delivery dates unless expressly stated otherwise.

Delivery may be delayed due to weather conditions, customs inspections, operational issues affecting the carrier or other circumstances beyond our reasonable control.

Prospective shall not be responsible for delays caused by shipping carriers, customs authorities or events outside our reasonable control.

3. International Orders

Orders shipped outside the European Union may be subject to import duties, customs fees, taxes or other governmental charges imposed by the destination country.

These charges are the sole responsibility of the customer and are not included in the purchase price or shipping costs unless expressly stated otherwise.

International shipments are subject to customs clearance procedures which may significantly extend delivery times.

Customers should contact their local customs authority for information regarding import procedures, applicable duties and estimated processing times.

4. Shipping Address

Customers are solely responsible for providing complete and accurate shipping information at checkout.

If an Order cannot be delivered, is lost or is returned because the customer provided an incorrect, incomplete or inaccurate shipping address, the customer shall be responsible for all resulting costs, including:

  • original shipping charges;
  • return shipping charges;
  • carrier fees;
  • customs duties;
  • taxes;
  • and any additional expenses incurred.

Prospective cannot issue refunds where delivery fails solely because of inaccurate address information supplied by the customer.

5. Unclaimed Shipments

If a shipment is returned to us because it was unclaimed, refused or because the recipient failed to collect the parcel or arrange redelivery within the carrier's holding period, the customer shall be responsible for all shipping costs incurred, including return shipping charges, customs duties, taxes and any other applicable fees.

Returned Orders may, at our discretion:

  • be reshipped upon payment of new shipping charges; or
  • be refunded for the merchandise value only, less the original shipping charges, return shipping charges, customs duties, taxes and any other expenses incurred.

Orders left unclaimed for more than 14 Business Days after we notify the customer that the returned shipment has been received may be considered abandoned and the Order will be deemed closed.

In such cases, we reserve the right to dispose of the Goods, including storage, recycling, destruction or resale, without further notice.

Shipping charges, return shipping charges, customs duties, taxes and any other costs or expenses already incurred are non-refundable.

6. Pre-Orders

Products offered as pre-sale or pre-order will clearly indicate an estimated Shipping Start Date on the relevant product page.

Shipping dates for pre-order products are estimates only and may change due to manufacturing delays, supplier issues or circumstances beyond our reasonable control.

Where an Order contains both in-stock and pre-order items, the entire Order will normally be dispatched once all items become available.

If you wish to receive in-stock items before your pre-order products become available, please place separate Orders.

7. Contact

If you have any questions regarding shipping, delivery or this Shipping Policy, please contact:

Associazione Prospective

Via Dante 49

20099 Sesto San Giovanni (MI)

Italy

VAT No. IT14600780960

Email: ohwlyent@gmail.com

Last Updated: 27 June 2026